VAT Relief
Most products on our website qualify for VAT relief. Please read the details below to check if you are eligible and how to apply.
What Is VAT Relief?
If you live in the UK and have a disability or long-term illness, you may be eligible to purchase certain Orthotix products without paying VAT. This is part of the UK Government’s VAT Relief Scheme, which allows eligible individuals to claim VAT exemption on specific goods designed to assist with a long-term medical condition or disability.
Please note that not all products are eligible, as the scheme only applies to items that provide practical assistance with a disability or chronic illness.
Am I Eligible for VAT Relief?
You may qualify for VAT relief if any of the following apply to you:
You have a physical or mental impairment that has a long-term and substantial effect on your ability to carry out everyday activities.
You have a chronic medical condition, such as diabetes, arthritis, or multiple sclerosis.
You have a terminal illness.
How to Apply for VAT Relief
To receive VAT exemption on qualifying products, you’ll need to complete a VAT Exemption Form. Once filled in, please email the form to enquiries@orthotix.co.uk.
After we’ve verified your eligibility, your customer account will be updated to reflect VAT exemption. When you are logged in, VAT will automatically be removed from qualifying products at checkout, allowing you to shop VAT-free.
Important Information
Please ensure your VAT Exemption Form is completed accurately, as we are unable to process VAT relief without a valid declaration. VAT cannot be refunded retrospectively for orders placed before exemption approval.
If you are unsure about your eligibility or which products qualify, our team is happy to help. You can contact us at enquiries@orthotix.co.uk or call us on 029 20370 696 for advice, or visit the GOV.UK VAT Relief Guidance page for further information.
