I've Ordered The Wrong Size?
What to do if you’ve ordered the wrong size
We understand that sometimes the wrong size can be ordered by mistake - but don’t worry, we’ll help you get the right fit as quickly as possible.
If your item has not yet been dispatched, contact our customer service team immediately and we may be able to amend your order before it leaves our warehouse.
If your order has already been shipped, you’ll need to return the incorrect size in line with our Returns Policy. Once we’ve received the item, we can arrange an exchange for the correct size or issue a refund.
Telephone: 029 2037 0696
Email: enquiries@orthotix.co.uk
Please include your order number and details of the new size you require.
Helpful tips
Always check our size guides before placing your order.
If you’re unsure, our team can provide advice on measuring and fitting.
Products must be returned in their original packaging and condition to qualify for an exchange or refund.
Our commitment
We want you to feel confident and comfortable with your Orthotix product. Our team is here to make the exchange process as simple and stress-free as possible.
