I Have Received The Wrong Item?
What to do if you’ve received the wrong item
If the item you’ve received isn’t what you ordered, please contact our customer service team within 7 working days of delivery.
Telephone: 029 2037 0696
Email: enquiries@orthotix.co.uk
Please include:
Your order number
A description of the item you received
A photo of the item (if possible)
This helps us resolve your query as quickly as possible.
What happens next
Return arrangements: We’ll provide instructions and, where applicable, a prepaid label for returning the incorrect item.
Correct item sent: As soon as we receive confirmation, we’ll ship out the correct product to you.
Refund option: If you prefer not to receive a replacement, a full refund will be issued once the incorrect item has been returned.
Our commitment
We take great care in picking and packing orders, but mistakes can occasionally happen. Rest assured — we’ll make sure you get the right product as quickly as possible.
